Errors creating and binding service instances
Incident Report for Pivotal Web Services


On Thursday 5/31 from 17:15 to 20:18 UTC, attempts to create, bind, and delete to many marketplace services failed.

Root Cause

Many marketplace services are managed by a single third-party service broker. The credentials to the service broker were rotated at 17:15 UTC. After the credentials were rotated, some marketplace service broker operations succeeded (e.g. get-catalog), but some failed.

Ex. Attempts to create or delete service instances failed with:

[{"code":"Internal Server Error","message":"class org.hibernate.exception.ConstraintViolationException: could not execute statement"}]


At least three customer opened support tickets reporting problems creating, binding, and unbinding service instances. Existing service bindings were unaffected.



PWS reverted back to the previous credentials which has mitigated the issue.


  • PWS does not have alerting for binding/unbinding of marketplace services
  • We limited the testing of the new creds to get-catalog, which succeeded
  • We did not alert internal teams that credentials to the third-party broker were being rotated
Posted 9 months ago. Jun 01, 2018 - 07:28 PDT

This incident has been resolved.
Posted 9 months ago. May 31, 2018 - 16:05 PDT
We are continuing to monitor for any further issues.
Posted 9 months ago. May 31, 2018 - 12:45 PDT
We have resolved the issue and are monitoring the situation.
Posted 9 months ago. May 31, 2018 - 12:44 PDT
We are currently investigating an issue that is causing errors creating, binding and unbinding service instances for some marketplace services.
Posted 9 months ago. May 31, 2018 - 12:07 PDT
This incident affected: Marketplace Services API.