Issue provisioning RedisCloud instances
Incident Report for Pivotal Web Services
All previously stuck instances have been cleaned up and new provisioning is verified to be working.
Posted Aug 22, 2019 - 11:39 PDT
You may experience errors provisioning a RedisCloud instance if you previously had another RedisCloud instance that was manually deleted. We are working on fixing this error and hope to have a resolution shortly.
Posted Jul 24, 2019 - 10:52 PDT
A fix has been implemented by our vendor for this issue and we expect it to be fully resolved. However, we will monitor for 1 week to ensure no other problems exist.
Posted Jul 22, 2019 - 13:11 PDT
If you are currently experiencing issues accessing the RedisCloud dashboard, the current workaround is to manually replace the url from to
Posted Jun 25, 2019 - 15:53 PDT
We are continuing to work on a fix for this issue.
Posted Jun 18, 2019 - 17:14 PDT
We've received several support tickets indicating and have identified an issue provisioning RedisCloud service instances. We have escalated the issue to the involved 3rd parties and will update this incident as we progress towards a resolution.
Posted Jun 18, 2019 - 11:03 PDT
This incident affected: Marketplace Service Instances.